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FAQ

 

F.A.Q - Frequently Asked Question

 

Q. How to make order on the site?
To order your purchase :

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you can register an account ot checkout as "Guest" before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
  Mumbling Baby offers various kind of Payment Methods as shown below :-
1. Online Maybank2u.com, cimb click etc

     If you use this method, kindly put our email sales@mumblingbaby.com in the "email notification" part and put down your Order No on the description.


2.. Bank Transfer

Bank : Maybank, CIMB or PUBLIC BANK
After you made the payment, please send us the payment details of :

Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Invoice No :

You may scan and email us the above info to Email Address : sales@mumblingbaby.com

Note: Your purchased products will not be delivered until we have this confirmation.

Q. How to check agent price?

Q. How to know the selling price to my customer?

 

Q. Can I mark up the price?

yes, you can, as our special ahent price is already so much lower than market price


Q. How to change my account personal information and shipping address?



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status. 

- Please send an email to our customers service email at sales@mumblingbaby.com with the message title “Request to cancel order” in order to inform us about the cancellation order. 

- Orders that are in shipping or shipped will not be cancel. 

Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia.

Q. Do you ship Internationally?
Yes, we do. We use EMS air freight to ship your order. Normally takes 2-3 weeks.

Q. How long does the delivery usually takes?
Delivery usually will takes about 1 - 3 working days for Malaysia.

International delivery depends on each country.

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to sales@mumblingbaby.com  for us to clear your doubts.